Dashboard

The dashboard is a decision-oriented control panel. It helps you track the overall health of your conversation system.

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Strategic role

Use the dashboard to:

• detect anomalies,
• measure bot impact,
• prioritize optimization work.

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How to read core metrics

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Active bot

An active bot usually means your bot:

• is deployed,
• receives traffic,
• handles requests.

An inactive bot is not always useless. Audit it before making decisions.

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Conversations

Conversation volume reflects:

• user interest,
• visibility of your entry points,
• channel-level exposure.

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Messages

A high message volume can indicate:

• strong engagement,
• or unclear responses.

Always compare this number with conversation volume.

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Bounce rate

Bounce rate measures how well your bot retains users from the first message. Use it to improve welcome prompts and early replies.